Terms of Service

Last Updated: July 2026

Welcome to Nana Africa. By accessing our website or booking any of our services, you agree to these Terms of Service. Please read them carefully before making a booking or purchasing from our website.

1. About Nana Africa

Nana Africa provides authentic Ghanaian food experiences, including cooking classes, catering services, school programs, cultural events, and related products and services.

2. Bookings

All bookings are subject to availability.

A booking is confirmed only after we receive your enquiry and send you a confirmation.

We reserve the right to decline or cancel a booking if necessary. If we are unable to fulfil your booking, you will be contacted as soon as possible.

3. Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may change without prior notice, however confirmed bookings will not be affected by future price changes.

4. Payments

Payment requirements will be communicated during the booking process.

For certain services, a deposit or full payment may be required to secure your booking.

5. Cancellations & Changes

If you need to cancel or reschedule your booking, please contact us as early as possible.

Cancellation terms may vary depending on the service booked. Any applicable cancellation fees will be communicated during the booking process.

Nana Africa reserves the right to cancel or reschedule services due to unforeseen circumstances. Where possible, alternative arrangements or refunds will be offered.

6. Food Allergies & Dietary Requirements

Please advise us of any allergies, intolerances, or dietary requirements when making your booking.

While we take reasonable care in preparing food, we cannot guarantee an allergen-free environment.

7. School Programs

Schools and educational organisations are responsible for providing accurate participant numbers and notifying us of any allergies or special requirements before the event.

Adult supervision remains the responsibility of the school or organisation throughout the session.

8. Cooking Classes

Participants are expected to follow all safety instructions provided during cooking classes.

Nana Africa is not responsible for injuries resulting from failure to follow instructions or unsafe behaviour.

9. Intellectual Property

All content on this website, including text, photographs, recipes, logos, graphics, and branding, is the property of Nana Africa unless otherwise stated.

Content may not be copied, reproduced, or distributed without prior written permission.

10. Website Use

You agree to use this website only for lawful purposes.

You must not interfere with the operation or security of the website or attempt to gain unauthorised access to any part of the website.

11. Limitation of Liability

To the extent permitted by Australian law, Nana Africa is not liable for indirect, incidental, or consequential damages arising from the use of our website or services.

Nothing in these Terms excludes rights available under the Australian Consumer Law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

Nana Africa

11/56 Norcal Rd, Nunawading, VIC 3131

Email: info@nanaafrica.shop