Return & Refund Policy

Last Updated: July 2026

At Nana Africa, we are committed to providing exceptional food, cultural experiences, and customer service. Please read our Return & Refund Policy before making a booking or purchasing from our website.

Bookings & Experiences

If you need to cancel or reschedule a booking, please contact us as soon as possible.

Where possible, we will work with you to reschedule your booking to another available date. Refunds for bookings are considered on a case-by-case basis and may depend on the notice provided and the nature of the service booked.

If Nana Africa is unable to deliver a booked service due to unforeseen circumstances, we will offer an alternative date or, where appropriate, a full refund.

Physical Products

If you purchase physical products from our online store, you may request a return if the item is damaged, faulty, or incorrect.

To request a return, please contact us within 7 days of receiving your order.

Returned items must be:

• Unused and in their original condition

• Returned in their original packaging, where possible

• Accompanied by proof of purchase

For food products, we cannot accept returns or exchanges for change of mind due to food safety requirements.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We may request photographs to help us assess the issue and arrange a replacement or refund where appropriate.

Refunds

Approved refunds will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Nana Africa

11/56 Norcal Rd, Nunawading, VIC 3131

Email: info@nanaafrica.shop