Shipping Policy

Last Updated: July 2026

Thank you for shopping with Nana Africa. We are committed to ensuring your order arrives safely and in a timely manner. Please read our Shipping Policy below.

Processing Times

Orders are typically processed within 2–5 business days after payment has been received. During busy periods or public holidays, processing times may be slightly longer.

If your order includes made-to-order or seasonal products, additional preparation time may apply.

Shipping

We currently ship within Australia using trusted delivery partners.

Shipping costs are calculated at checkout based on the delivery location and the size of your order.

Once your order has been dispatched, you may receive tracking information where available.

Delivery Times

Estimated delivery times vary depending on your location.

• Metro Areas: 2–5 business days

• Regional Areas: 3–10 business days

Delivery timeframes are estimates only and may be affected by courier delays, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Nana Africa is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Lost Orders

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Where appropriate, we will work with the shipping provider to investigate and assist in resolving the issue.

Local Pickup

If local pickup is available, customers will receive collection instructions once their order is ready.

Pickup times must be arranged in advance.

Questions

If you have any questions about shipping or your order, please contact us:

Nana Africa

11/56 Norcal Rd, Nunawading, VIC 3131

Email: info@nanaafrica.shop